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| -------------------------------------------------------------------------------- Shopping FAQs WHICH CREDIT CARDS ARE ACCEPTED? Visa,Mastercard & Discover .I ACCEPT ONLY USA CARDS.SEE BELOW FOR FOREIGN SHIPPING. YOU WIL BE BILLED ON ORDERING THEREBY GUARANTEEING YOUR ITEM (S)& YOUR PRICE & S/H/I FROZEN. CAN I RETURN A DAMAGED /DEFECTIVE ITEM? Yes, after contacting JOE@JOESRIVERVIEWTOYS.COM with damage/defect explanation.I will replace the item or provide a credit for the full merchandise amount INCLUDING any shipping charges.This also applies if I have made an error. Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. Back to Top WHAT HAPPENS IF I ORDER AN ITEM NOT YET IN STOCK? My vendors give me a date when I must order & an approximate delivery date. In the unlikely event there is a change or delay in filling your order,I will notify you via phone, postal mail or email.I update my web site as I new information from my vendors. On rare occasions new circumstances come to my attention after the placement of your order. Therefore,I reserve the right to cancel your order for a full refund at any time. Back to Top Shipping FAQs How long will it take to receive my order? DO NOT COUNT THE DAY AN ORDER IS PLACED.I TRY TO SHIP ALL ORDERS PLACED BEFORE 3:00 EST ON THAT DAY(M-F).UPS TIMES VARY FROM 1 DAY FLORIDA TO 5,6 OR 7 DAYS TO THE WEST COAST.I SHIP MAINLY UPS ON PACKAGES 3 LBS.OR MORE & UPS SEND AN EMAIL CALLED QUANTUM VIEW W/DELIVERY DATE & TRACKING NUMBER.I will notify you how & when I am shipping. YOU ARE GUARANTEED TO RECIEVE ALL ITEMS THAT HAVE BEEN ORDER BY CREDIT CARD OR CHECK. Back to Top Can I have an order shipped to my P.O. Box? No.Most orders are shipped UPS although I may ship lighter items and those to Alaska & Hawaii Parcel Post.A valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. I cannot deliver to A.P.O. or F.P.O. I use US Parcel Post for Canada,Peurto Rico & U.S.Virgin Islands Back to Top Can I ship my order to a different address? Yes, within the 48 states. When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a PO Box, for any shipping address. Back to Top HOW ARE SHIPPING CHARGES CALCULATED ? The first item will be charged $10.25,2=$13.75,3=$17.55,4=$20.50,5=$23.30,6=$25.70,7=$28.20,8=$30.60,9=$32.65 7 10= $34.80 and all additional item are $2.00 per item or less on a sliding scale.iInsurance is included. All items inc insurance to assure your full satisfaction in the event of loss or damage.. Back to Top DO YOU DO FOREIGN SHIPPING? Yes depending on the country.DO NOT ORDER FROM THE WEB SITE UNLESS YOU HAVE A USA CREDIT CARD AND ADDRESS.Please email for ALL OTHER COUNTRIES. Include the item(S)you would like and your mailing address. I will email you a reply.I use AIR PARCEL POST(7-10 DAYS).Buyer is responsible for any duties and/or tariffs. Payment must be by International Money Order or Western Union.I DO NOT accept bank wire transfers.The UK is $26.00 1lb.,$44.00 5 lb.,$92.00 25 lb.This may hold true for most W. Europe countries. Back to Top Due to the wide range of weights & sizes of the collectables I offer my S/H/I is based on items.Selling prices on some smaller items have been adjusted to make S/H/I charges reasonable to me as the seller and you as the buyer. I pack to insure safe delivery and buyer satisfaction.In addition I carry supplemental insurance to insure "hasslefree"refund/replacement due to loss/damage.An additional $12.00 will be added to orders to Alaska & Hawaii.$8.00 added to Puerto Rico and U.S.Virgin Islands.1st item Canada(I ship US Postal Service to keep eliminate broker fees but must take the time to go to the post office during my normal business hours. the fees inc insurance) $20.00 and $3.00 per item thereafter.Items are shipped US Post Office Parcel Post -------------------------------------------------------------------------------- Home | About Us | Feedback | FAQ | Hess, Misc Online Catalog | The Cornucopia | TRUCKS,MISC | WARBIRDS |
